PD-008
PD-001
Conflict Resolution & Difficult Conversations
Navigate workplace disagreements with skill and confidence
5 days | Instructor-led (classroom or virtual ) | 15 CPD Points | Certificate of Completion|
ABOUT THIS COURSE
Provides a practical toolkit for managing conflict constructively and having difficult conversations at work. Covers conflict styles, de-escalation techniques, mediation basics, and structured conversation frameworks for addressing performance, behaviour, and interpersonal issues.
WHO IS IT FOR
Managers, HR professionals, team leads, and any professional who needs to address conflict or have challenging conversations at work
WHAT YOU WILL LEARN
Identify personal conflict style and adapt approach; de-escalate tense situations; structure and hold difficult conversations effectively; mediate disputes between team members; reach constructive agreements and follow through
TOPICS COVERED
Conflict styles and their impact; de-escalation techniques; the difficult conversation framework (SBI model); mediation basics; managing emotions during conflict; restorative conversations; building agreements and follow-through
MATERIALS INCLUDED
Course workbook, conflict style self-assessment, conversation preparation worksheet, mediation guide