A comprehensive online programme for professionals responsible for operational performance. Covers process design, supply chain fundamentals, quality management, and operational strategy across manufacturing and service environments.

who attends

Operations managers, supply chain professionals, process improvement leads, plant managers, and mid-career professionals managing operational functions in manufacturing, retail, logistics or services

Programme content

Value chain analysis; Process mapping (swimlane, SIPOC); Bottleneck analysis; Demand forecasting models; Inventory management (EOQ, JIT, safety stock); Lean and Six Sigma principles; Total Quality Management (TQM); KPI and OEE dashboards; Digital operations and IoT overview; Operational risk management

Modules

1. Operations Strategy & Competitive Advantage | 2. Process Design & Mapping | 3. Capacity Planning & Demand Management | 4. Supply Chain Management Fundamentals | 5. Quality Management & Lean Principles | 6. Inventory & Logistics Management | 7. Performance Measurement & KPI Frameworks | 8. Digital Operations & Industry 4.0

what you will learn

Design and optimise operational processes for efficiency and quality; Apply lean and Six Sigma principles to eliminate waste; Manage supply chain and inventory for service and cost efficiency; Build KPI frameworks to monitor and improve operational performance; Evaluate digital and Industry 4.0 technologies; Develop an operational strategy aligned with business objectives

How is delivered

Live instructor-led sessions; Process mapping workshops; Case studies from global manufacturing and service organisations; Supply chain simulation exercise; Lean improvement game; Peer benchmarking discussions

Certificate of Achievement in Operations Management CPD Certification: 20 hours