PD-005
PD-001
Critical Thinking & Problem Solving
Analyse complex problems and make better decisions
5 days | Instructor-led (classroom or virtual ) | 15 CPD Points | Certificate of Completion|
ABOUT THIS COURSE
Develops analytical thinking skills to break down complex business problems, evaluate evidence, avoid cognitive biases, and arrive at sound decisions. Covers root cause analysis, decision matrices, systems thinking, and creative problem-solving techniques.
WHO IS IT FOR
All professionals who need to solve problems, make decisions, or evaluate information critically in their roles
WHAT YOU WILL LEARN
Apply structured problem-solving methods to real business challenges; identify cognitive biases in decision-making; evaluate evidence and arguments critically; use decision matrices to compare options; generate creative solutions to complex problems
TOPICS COVERED
Root cause analysis (5 Whys, fishbone diagrams); decision-making frameworks; cognitive biases and logical fallacies; systems thinking; creative problem-solving (design thinking basics); data-driven decision-making; risk assessment
MATERIALS INCLUDED
Course workbook, root cause analysis templates, decision matrix tool, case study pack